Refund policy

If you find the received item(s) has defects or is wrongly delivered, please contact us by email within 30 days after receiving the order. We would issue RMA(Return Merchandise Authorization) for this defective item(s). Upon receipt of the RMA order confirmation, please return the damaged/defective items to us securely packaged and wrapped within 5 working days.

Our company address is as follows:

ITOK Technologies Ltd.
Room Q2, 13/F, Kwun Tong Ind. Centre, Phase 3,
448-458 Kwun Tong Road, Kowloon, Hong Kong
Trends Audio Customer Services Department

Please provide us the following details along with your shipment :
1. RMA number
2. Product ID. & Product name
3. Reason for return

The Customer should pay the respective postage fee. We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

Once we received the product, we repair or replace the defective item(s) and send back the good one within 14 working days..