Shipping policy
Shipping Policy
Thank you for shopping with Trends Audio. We are committed to delivering your premium hi-fi audio equipment safely and efficiently. Please read our shipping policy carefully before placing your order.
Shipping Rates
We offer the following shipping rates:
- Free Shipping — on all orders of US$399 or above.
- Standard Shipping — US$30 — on all orders below US$399.
Order Processing
Orders are typically processed within 1-3 business days of payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Delivery Times
Estimated delivery times vary depending on your location:
- Hong Kong: 1-2 business days
- Asia Pacific: 5-10 business days
- Rest of World: 7 - 14 business days
Please note that delivery times are estimates and may be affected by customs clearance, public holidays, or other circumstances beyond our control.
International Orders
We ship internationally. International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the sole responsibility of the recipient. Trends Audio has no control over these charges and cannot predict their amount.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. You can use this to monitor the status of your delivery through our carrier's website.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 3 days of the expected delivery date at sales@trendsaudio.com. We will work with the carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your shipment, please don't hesitate to reach out:
Email: sales@trendsaudio.com
Website: www.trendsaudio.com/pages/contact